Money Back Guarantee
PrismHost offers a 30-day money back guarantee on all Web Hosting, Reseller Hosting, and VPS Hosting packages, subject to the following conditions: Refunds are limited to one per customer. Multiple services or multiple sign-ups under the same individual or organisation do not qualify. Refunds exclude setup fees (Shared/Reseller Hosting applicable amount to be confirmed, VPS Hosting applicable amount to be confirmed, Email Hosting applicable amount to be confirmed). Refunds do not cover the cost of additional services purchased, including WHMCS licences or licence upgrades, domain registrations, website migrations, dedicated IP addresses, or any other third-party licences (such as LiteSpeed for VPS). A written refund request must be submitted separately from the cancellation request through the PrismHost Billing Department within 31 days of cancellation. Approved refunds are processed within 31 days of receiving the refund request and are returned through the original payment method, including bank transfer, JazzCash, Easypaisa, or debit/credit card, as applicable. Refunds will not be granted to accounts suspended or closed for violations of our Terms of Service or Acceptable Use Policy. No refunds will be granted for any product cancelled outside the 30-day service period. PrismHost also offers a 72-hour money back guarantee on all gaming server products. If you are not satisfied with the performance of your game server, or face difficulty with initial setup, please submit a cancellation request along with a support ticket requesting a refund. No refunds will be granted for gaming server products cancelled outside the 72-hour service period.
Domain Registrations and Renewals
All domain name registrations and renewals, including .pk and .com.pk domains, are FINAL and non-refundable. As PrismHost is required to pay registry fees upfront, we are unable to process refunds for these transactions. In the rare event that your domain name contains a spelling error, please contact our support team IMMEDIATELY so that we may attempt a correction before the registration is finalised.
Late Invoices
PrismHost does not provide extensions on invoices. All invoices must be paid on or before the DUE DATE. We allow a 4-day grace period on overdue invoices; if payment is not received within this period, the account will be suspended. Suspended accounts are subject to a 15% late fee, which must be paid in full before the account is reactivated. Invoices that remain unpaid for more than 14 days are subject to account termination. We will make every reasonable effort to contact you via email and SMS at least 24 hours prior to account termination. Once an account has been terminated, ALL data, including backups, will be permanently removed from our servers. Data cannot be recovered after termination under any circumstances.
Promotional Pricing
Many of PrismHost’s web hosting, reseller hosting, and VPS hosting packages are offered at discounted rates for first-time customers. All packages will renew at the standard rate upon expiry of the promotional term. To secure the BEST possible pricing, PrismHost rewards customers who commit to annual (12-month), biennial (24-month), or triennial (36-month) billing cycles. All prices displayed on our website are in Pakistani Rupees (PKR) and reflect the best available rate. Applicable taxes, including any sales tax or withholding tax under Pakistani law, will be indicated at checkout where relevant. See the Terms of Service and Acceptable Use Policy for related conditions.