Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs your use of the Services provided by PrismHost and is incorporated by reference into PrismHost's Terms of Service. Unless otherwise stated, capitalised terms in this AUP carry the meanings assigned to them in the Terms of Service. PrismHost may amend this AUP at any time without prior notice. The Services offered by PrismHost may be used only for lawful purposes. You agree to comply with all applicable laws, rules and regulations of the Islamic Republic of Pakistan in connection with your use of the Services, including, without limitation, the Prevention of Electronic Crimes Act, 2016 (“PECA”), the Pakistan Telecommunication (Re-organization) Act, 1996, the Copyright Ordinance, 1962, the Electronic Transactions Ordinance, 2002, and all rules, regulations and directives issued by the Pakistan Telecommunication Authority (“PTA”) and other competent authorities. PrismHost reserves the right to refuse service to anyone. Any material that, in our judgment, violates this AUP in any manner may be removed from our servers or otherwise disabled, with or without notice. Failure to respond to a communication from our Abuse Department within the time period specified in that communication may result in suspension or termination of the Services. You are responsible for the activities of your agents, representatives and end users (“Users”) and shall ensure that they abide by this AUP. The Services shall be used solely for legitimate business and commercial purposes. You shall not use the Services for any activity which, in PrismHost's sole discretion, may be illegal, offensive or abusive, or which interferes with or adversely affects the Services or their use by others (including deliberate attempts to overload a system or launch broadcast attacks), or which would expose PrismHost to criminal or civil liability.

Domain Registrant Education

Registrants are expected to familiarise themselves with their rights and responsibilities, including those applicable to .pk domain registrations administered by PKNIC, and with the policies of the relevant registry for any other domain extension.

Prohibited Uses

Infringement of Intellectual Property Rights

Use of the Services to infringe upon the intellectual property rights of any party is prohibited. This includes, but is not limited to, the unauthorised copying or distribution of films, music, books, photographs, software (“warez”) or any other work protected under the Copyright Ordinance, 1962, the Trade Marks Ordinance, 2001, or any other applicable law. Selling or offering to sell counterfeit merchandise will result in immediate termination of your account. Any account found to be infringing the intellectual property rights of others will have the offending material promptly removed or disabled. Repeated violations will result in suspension or termination of the account. If you believe your intellectual property rights are being infringed, please email with full particulars of the alleged infringement, including proof of ownership and the specific URL(s) concerned. PrismHost follows a notice-and-takedown procedure consistent with Pakistani law and will act on properly substantiated complaints.

Use of a Shared Account as a Backup or Storage Device

You may not use a shared hosting account as a backup or storage device, with the exception of a single cPanel backup of the same account. Backups of backups are not permitted.

Unacceptable Material

Zero Tolerance Adult Content Policy

PrismHost maintains a zero tolerance policy regarding adult content. We do not permit any content considered “adult material” on our servers. This includes any media containing nudity, partial nudity, or any other material of an adult or obscene nature as determined in PrismHost's sole discretion, and any material prohibited under Section 37 of PECA or other applicable law. Violators will be terminated immediately without refund.

Additional unacceptable material on our servers includes, without limitation

· Topsites · Any website related to cannabis, CBD, or any substance controlled under the Control of Narcotic Substances Act, 1997 · IRC scripts or bots · IRCD (IRC servers) · Proxy scripts or anonymisers, including VPN services not registered with the PTA · Image hosting scripts (similar to Photobucket or Tinypic) · AutoSurf, PTC, PTS or PPC sites · IP scanners · Brute-force programs, scripts or applications · Mail bombers or spam scripts · Banner advertisement services (commercial banner rotation) · File dump or mirror scripts (similar to Rapidshare) · Commercial audio streaming (more than one or two streams) · Escrow or bank debenture schemes · High-Yield Investment Programmes (HYIP) or related sites · Unlicensed investment or trading sites, including forex, cryptocurrency exchange, Ponzi, MLM or pyramid schemes, or any financial service not duly licensed by the Securities and Exchange Commission of Pakistan (SECP) or the State Bank of Pakistan (SBP) · Sale of any controlled substance or prescription medicine without proof of the appropriate licence from the Drug Regulatory Authority of Pakistan (DRAP) or other competent authority · Prime bank programmes · Lottery, betting or gambling sites, including online casinos · MUDs, RPGs or PBBGs · Hacker-focused sites, archives or programs · Sites promoting illegal activities · Forums or websites that distribute or link to warez, pirated or illegal content · Fraudulent sites (including, but not limited to, sites listed on aa419.org and escrow-fraud.com) · Mailer Pro · Push-button mail scripts · Broadcast or streaming of live sporting events (PSL, ICC, FIFA, UFC, NBA, WWE, etc.) without the appropriate rights · “Tell a Friend” scripts · Anonymous or bulk SMS gateways · Cryptocurrency miners · Unlicensed digital lending, payday loan or microfinance sites, including affiliate programmes for such services · Content that is blasphemous, sectarian, or that incites hatred, violence or discrimination on the basis of religion, sect, ethnicity, gender or nationality · Content that is prejudicial to the glory of Islam, the integrity, security or defence of Pakistan, public order, decency or morality, as provided under Article 19 of the Constitution of Pakistan and Section 37 of PECA · Hacking, phishing, spamming, scamming, identity theft, fraud, forgery, deception, virus or malware distribution, network attacks, and any interference with another Users use of the Services · Unauthorised access to, or monitoring, collection or use of, data, systems or networks · Transmitting, distributing or storing illegal or fraudulent information or material, or material that infringes or otherwise violates any privacy, intellectual property, publicity or other personal right, including any copyright, patent, trademark, trade secret or other proprietary right · Engaging in offensive activities such as harassment, cyberstalking, or transmitting or distributing content that is inappropriate, obscene, defamatory, threatening, abusive, advocates violence, or otherwise violates any law, regulation or public policy In addition, you and your Users must comply with all applicable laws relating to your use of the Services, including data protection and privacy laws and laws relating to unsolicited commercial electronic messages.

Child Sexual Abuse Material Prohibited

Content that is potentially harmful to minors, as determined in PrismHost's sole discretion, is strictly forbidden. This includes, without limitation, child pornography or any content perceived to be child pornography, which constitutes a criminal offence under PECA and the Pakistan Penal Code. Any website found to host or link to such material will be suspended immediately without notice and reported to the relevant law enforcement authorities, including the National Cyber Crime Investigation Agency (NCCIA) and the Federal Investigation Agency (FIA).

Free Web Hosting Not Permitted for Resellers

PrismHost resellers are not permitted to provide “free web hosting” services to their customers.

Unacceptable Resource Usage

You may not

· Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause such excessive use include, but are not limited to, CGI scripts, FTP, PHP and HTTP processes. · Run stand-alone, unattended server-side processes at any time on the server. This includes all daemons, such as IRCD. · Run any type of web spider or indexer on shared servers. · Run any software that interfaces with an IRC (Internet Relay Chat) network. · Run any BitTorrent application, tracker or client. You may link to lawful torrents hosted elsewhere, but may not host or store them on our shared servers. · Participate in any file-sharing or peer-to-peer activities. · Run any game servers such as Counter-Strike, PUBG, Minecraft or similar. · Run cron jobs with intervals of less than fifteen (15) minutes. · Run any MySQL queries that take longer than fifteen (15) seconds. MySQL tables should be appropriately indexed. · Include files via URL rather than local path when using PHP include functions. Instead of including “”, use “include.php”. · Force HTML files to be parsed for server-side code (such as PHP or SHTML), as this increases resource usage.

Inodes

The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning and, if no action is taken to reduce usage, suspension of the account. Accounts exceeding one hundred thousand (100,000) inodes will be automatically excluded from our backup system to avoid over-usage; databases may still be backed up as a courtesy at our sole discretion. Every file on your account (a web page, image, email, etc.) consumes one (1) inode. Accounts that constantly create and delete large numbers of files, hold hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The most common cause of excessive inode usage is a catch-all email address left enabled while the primary mailbox goes unchecked, allowing tens of thousands of messages to accumulate. To disable your default mailbox, log in to cPanel, select “Email”, then “Default Address”, then “Set Default Address”, and enter: :fail: No such user here.

Zero Tolerance Spam Policy

We take a zero tolerance stance against unsolicited email, bulk emailing and spam, in line with the provisions of PECA relating to unsolicited communications. “Safe lists”, purchased lists and the sale of lists will be treated as spam. We may terminate the account of any User who sends spam, with or without notice. Websites advertised via spam (“spamvertised”) may not be hosted on our servers. This includes spam sent via SMS, WhatsApp, fax, telephone, postal mail, email, instant messaging or newsgroups. No organisation or entity listed in the Register of Known Spam Operations (ROKSO) may be hosted on our servers. Any account that results in our IP space being blacklisted will be immediately suspended and/or terminated. PrismHost reserves the right to require changes to, or to disable, any website, account, database or other component that does not comply with our policies, and to make any such modifications in an emergency as we deem necessary at our sole discretion. PrismHost reserves the right to charge the holder of any account used to send unsolicited email a clean-up fee, together with any charges incurred for blacklist removal, at our sole discretion. To view our Anti-Spam Policy, please click here.

WHMCS Support Policy

Please note that our support technicians are trained only on the initial installation of WHMCS. Troubleshooting requests should be directed to the WHMCS Reseller Support Department: Documentation: Ticket Desk: Our team can perform WHMCS upgrades for a fee of PKR 20,000. If you would like us to carry out an upgrade, please open a new support ticket.

Defamation Policy

Websites hosted on PrismHost's servers are subject to the laws of Pakistan, including the Defamation Ordinance, 2002 and the relevant provisions of PECA. As a web host, PrismHost is an intermediary and not the publisher of User content, and we are not in a position to investigate the veracity of individual defamation claims. Our policy is not to remove allegedly defamatory material unless it has been determined to be defamatory by a court of competent jurisdiction in Pakistan, as evidenced by a court order, or unless we receive a lawful blocking or removal direction from the PTA or another competent authority. In any such case, we will disable access to the material in question. Where a Pakistani court has issued an injunction against specified content, we will comply and remove or disable access to that content.

PrismHost's Rights

PrismHost reserves the right at all times to investigate any actual, suspected or alleged violation of this AUP. You shall reasonably cooperate with PrismHost in investigating and correcting any actual or alleged breach of this AUP by yourself or any User. PrismHost further reserves the right to cooperate with law enforcement agencies, regulatory authorities (including the PTA, FIA and NCCIA) and third parties in investigating any alleged violation, including by disclosing the identity of any User that PrismHost believes is responsible for such violation, in accordance with applicable law. PrismHost may implement technical mechanisms to prevent AUP violations. Nothing in this AUP shall limit PrismHost's rights and remedies available at law or in equity.

Disclaimer

PrismHost is under no duty to monitor Users activities and disclaims any responsibility for any Users misuse of the Services. PrismHost has no responsibility for any User or third-party material or information created, stored, maintained, transmitted or made accessible on or through the Services, and is not obligated to monitor or exercise editorial control over such material. In the event that PrismHost becomes aware that any such material violates this AUP or exposes PrismHost to civil or criminal liability, PrismHost may, but is not required to, block access to such material. Unless otherwise stated in this AUP, PrismHost disclaims any obligation to any person who has not entered into an agreement with PrismHost for use of the Services.

AUP Violations

Your Services may be terminated with or without notice upon any violation of this AUP. Where applicable, violations will be reported to the appropriate law enforcement agency. Failure to respond to a communication from our Abuse Department within forty-eight (48) hours, or such other period as specified in the communication, may result in suspension or termination of your Services. All abuse matters must be handled via support ticket or email and will receive a response within forty-eight (48) hours. If you believe you have discovered a violation of this AUP, please report it to .

Acceptable Use Policy